App support
PRINCE2® 7 Exam Coach support
Help with the PRINCE2® 7 Exam Coach app for iPhone, iPad and Mac.
Contact
Email support@pmguide.co.uk. I reply within two working days.
Please include your device, the app version (shown in Settings, About) and what you were doing when the problem happened.
Common questions
- How do I restore my purchase on a new device?
- Open Settings in the app and tap Restore purchases, signed in with the same Apple ID you bought with.
- Does my progress sync between devices?
- Yes, through your own iCloud account, when each device is signed in to iCloud with the same Apple ID.
- How do I start again?
- In Settings, tap Reset progress. This clears your answers and course progress on all your devices.
- How do I ask for a refund?
- Refunds are handled by Apple at reportaproblem.apple.com.
- Is this an official PeopleCert product?
- No. The app is independent. Every question, Learn card and lesson is original, and the course record is not a PeopleCert certificate.
PRINCE2® is a registered trademark of PeopleCert group. This app is independent and is not endorsed by PeopleCert.